Let’s find out answers to your doubts:

MUSIC Lovers



Can I book tickets for any location from Plug In Baby?


Yes, ofcourse you can. Plug In Baby has made ticket booking effortless for you. All you need to do is, just select the region and book your tickets for any Celebration Destination you want to visit and experience the “Celebration”.


Does this site use cookies?


Yes, we recommend it is as cookies help us customise our site to our customer's requirements, and offer a more personalised service.


What are the possible ways I can pay for tickets on Plug In Baby?


Plug In Baby offers you multiple payment methods. Whatever your online mode of payment may be, you can be sure that Plug In Baby's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
You can pay by all major credit cards (including American Express) and debit cards issued by Indian banks. You can also use Internet Banking, Wallets and Cash at the venue.


Will my show tickets be delivered after my booking is done?


Your show tickets are confirmed and paid for, and delivery is not necessary. You can visit the venue shortly before the show or during the show and collect your tickets at the gate. Please note that you will be required to show the transaction details/email-confirmation and sign on the acknowledgement slip while collecting the tickets.


How much time before the show do I have to collect my show tickets?


Since the ticket is already paid for, it is available for collection at the gate of the venue shortly before the show.
You can even visit the venue 1 minute prior to the show time or even during the show and collect your ticket.
However, we recommend collecting the ticket 10-15 minutes earlier in case of a last minute queue at the venue.


I have booked a show ticket using netbanking / credit card / debit card / wallets / loyalty points. How will I receive the tickets?


For show bookings, tickets need to be collected at the venue. Tickets once confirmed can be collected shortly prior or at the show time by presenting a copy of the confirmation email or SMS along with the photo id proof in case of non card transactions.


I'm above 18 and do not have any legal id proof? What ID do I present at the counter?


In that case, you could definitely present your current college/school id. Your date of birth and the stamp from the concerned organization is mandate on those details. However, a valid id proof approved by the Government is always safe to be carried.


I did not receive a confirmation SMS/email for a transaction I am charged for. What next?


● This may be due to a temporary network fluctuation. You can check your 'Purchase History' on the website.
● You can use the 'Resend Confirmation' feature at the bottom of the web page to get your confirmation.
● In case you cannot see an active booking for the transaction that you have done, please contact us at [email protected], or call us at +91 9066788933. We will help you with the exact status of your transaction.


When I enter my credit card information, the website asks for a CVV code. What is the CVV code?


For Visa and MasterCard credit cards, the CVV is a 3 digit number embossed or imprinted on the reverse side of the card.
For American Express cards, the CVV is the 4 digit number on the front right-hand side of the card above the card number.
This is an extra security measure to ensure that you have access or physical possession of the credit card itself in order to use the CVV code.


My booking has been rejected, but my credit/debit card has been charged? What do I do?


This is a very rare situation and can occur in case of a network fluctuation at the venue at the time of confirming the transaction. In this case, a reverse request for the charge on your credit card will be sent by us the same day to the bank.
You will receive a refund SMS from our side as soon as the amount is marked as refunded from our side.
Please be assured that if the ticket has not been successfully booked, your card payment will be reversed within 10 working days.


Refund for a failed transaction. When will that happen?


● The amount is refunded from our end within 2 hours and should reflect in your respective wallet or account within 5-7 working days. In case it is a nationalized bank, it may take a max of 10 working days to reflect.
● Drop in the contact number and email ID used to transact with us at [email protected] or call us on +91 9066788933.


10 days since the failed transaction. What next?


● You could check your updated bank statement once, in case the refund does not reflect please drop in your transaction details (contact number, email id used while transacting) and the screenshot of your updated bank statement from the date of transaction till today at [email protected] or call us on +91 9066788933.
● We will get the exact status of your refund checked and contact the payment gateway if necessary.


Can we cancel or replace our tickets?


We would have loved to help you out if a cancellation of your tickets was possible as of now. We are working really hard on this but as of now, cannot exchange, refund, cancel or make any manual modifications on a confirmed booking due to a no cancellation policy.


I had booked tickets from your site but I was informed that the show has been cancelled. How will I get my money back?


● In case an event or show is cancelled due to unforeseen circumstances, once the venue confirms the cancellation with us, the transaction will be refunded and depending on each bank's policy, it can sometimes take up to 5-7 working days or 10 working days incase of a nationalised bank.
● Please feel free to contact us on +91 9066788933 or write to us at [email protected] incase of any queries.


Did you face an unsuccessful transaction while using Amazon Pay?


If you have faced an unsuccessful transaction while using Amazon pay. Rest assured, the amount will be refunded to you within 24 to 48hrs. If you have used a card then it may take 5 to 7 working days. Appreciate your patience.


How do I register with Plug In Baby?


You can sign up with us by clicking on the right-hand side top corner on our website at www.pluginbaby.co


Why am I being asked for my Mobile number?


Well, the simplest reason being that it is for the security of your transaction and also so that the booking confirmation can be sent to you via SMS.


Is a registration necessary to book tickets on Plug In Baby?


Although registering is not a compulsion, we would suggest you to register on our website, since it would give you amazing benefits like giveaways, VIP entries, booking history, etc.


I have unsubscribed from your mailing list but am still receiving emails. What do I do?


In case you have already unsubscribed, you should not be getting the e-mailers. However, if you are still getting them, please email us at [email protected] and we will take care of it.


I have forgotten my Plug In Baby password, how do I proceed?


Just click on Reset password on the sign in page on the website or app. You would receive an email with the Reset password link on the registered mail id. Click on it and proceed.


What is the criteria to set a password for Plug In Baby account?


Your Plug In Baby account password would have to necessarily be Alpha Numeric and be 8 characters long.
We care for your safety.
Eg: abc12345


Please help me with the procedure to contact you.


Contact us for your smallest of queries regarding Plug In Baby by just following this link Contact Us and our team will get in touch with you with a resolution to it.
Happy to help you anytime around the clock.


How do I save my booking history?


This is very easy. Just log in while you are transacting with Plug In Baby and your transaction history will be updated on the Booking History section on the website.
NOTE: The website stores transaction history for three months only.
In case of queries regarding your booking you can write to us at [email protected]


Website is slow. What shall I do?


We have optimized the website to offer the best user experience, please check your connection with your Internet Service Provider or clear the cache and cookies of your respective browser.


Do I need to buy tickets online in order to attend your shows?


Not at all. You can either buy tickets from our website or walk-in to your nearest “Celebration Destination” and pay at the gate.


While making the payment, my transaction timed out?


Hey! The session on our website is timed for 12 minutes. You can definitely book again.


My transaction is not going through. Please help.


We'd want to know more about your concern and help you out. Please share the contact details (email id and contact number) entered while transacting and the screenshot of the error if any at [email protected] You may even call us on +91 9066788933 during our office hours.


Can I make multiple transactions in a day? Is there a limit?


There is no limit on the number of transactions that can be done on our website in any given day.


How can I confirm whether my tickets have been booked?


As soon as your booking is confirmed, a confirmation e-mail containing your booking details would be sent across to your contact details entered while booking.
● In case your confirmation details are lost, you can use the 'Resend Confirmation' feature on our website to resend the confirmation e-mail.
● Website: You will find this option at the bottom of the homepage.
● Alternately, please contact us on +91 9066788933 or write to us at [email protected]


I have booked a show ticket using netbanking / credit card / debit card / wallets / loyalty points. How will I receive the tickets?


For show bookings, tickets need to be collected at the venue gates. Tickets once confirmed can be collected shortly before the show time by presenting a copy of the confirmation email.


What is the process for bulk bookings?


You can e - mail your request along with your contact details on [email protected] and our team would get in touch with you.


How many tickets can I book in one transaction?


You are allowed a maximum of 10 tickets per transaction in each area category of the venue. For certain high demand events, there may be a limit starting from 2 tickets per transaction. The maximum and minimum tickets may vary from time to time. You can get in touch with us at +91 9066788933 to book more than 10 tickets.


Why aren't all the venues in XYZ region available?


The information with us on our website is a real time from the venue’s end. Opening bookings for the show is completely a venue call. As they update the schedule, bookings will be available with us as well. Stay tuned!


Can I carry any eatables along with me at the venue?


We would advise our customers to not carry any edibles inside the show hall as the venue may not allow it.



Artists



Drop an email at [email protected] or call us at +91 9066788933 for any query you have.




Venues



Drop an email at [email protected] or call us at +91 9066788933 for any query you have.


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